Refund Policy

At Picasso Leather, we understand the importance of customer satisfaction and strive to provide the highest quality products. We want you to be completely satisfied with your purchase, which is why we have implemented a comprehensive refund policy. Please take a moment to familiarize yourself with our policy to ensure a smooth and hassle-free shopping experience.

Eligibility for Refunds

In order to be eligible for a refund, the following conditions must be met:

1. The item must be returned within 30 days of the original purchase date.
2. The item must be in its original condition, unworn, and with all tags and packaging intact.
3. A proof of purchase, such as the original receipt or order confirmation, must be provided.

Refund Process

If you meet the eligibility criteria, you can initiate the refund process by contacting our customer support team. They will guide you through the necessary steps and provide you with a return authorization number.

Once you have received the return authorization number, please securely package the item and include the number on the outside of the package. Ship the item back to us using a trackable shipping method to ensure its safe return.

Upon receiving the returned item, our quality control team will inspect it to ensure it meets the eligibility criteria. If everything is in order, we will process your refund within 7 business days.

Refund Options

Depending on your preference and the circumstances, we offer two refund options:

1. Store Credit: If you choose store credit, the refunded amount will be added to your Picasso Leather account. You can use this credit towards future purchases on our website.
2. Original Payment Method: If you prefer, we can refund the amount directly to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or credit card provider.

Non-Refundable Items

While we strive to accommodate all refund requests, there are certain items that are non-refundable:

• Custom-made or personalized items
• Items purchased during a promotional sale or with a discount code
• Items that have been worn, damaged, or altered

Please note that the above list is not exhaustive. If you have any questions about the eligibility of a specific item for a refund, please reach out to our customer support team for clarification.

Contact Us

If you have any further questions or concerns about our refund policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with Picasso Leather is nothing short of exceptional.